Agoda - Associate Director Supply Operations – Bangkok Based
Requirements
• Functional Competencies • Strong operations and process improvement capability, with experience improving workflows at scale • Proven ability to lead complex cross-functional initiatives and deliver measurable business outcomes • Strong stakeholder management and collaboration skills across teams within Supply and across other functions • Strong business judgment and structured problem-solving skills • Excellent verbal and written communication skills • Technical Competencies • Strong analytical skills with the ability to use data to identify issues and support decisions • Working proficiency in SQL and experience with BI/reporting tools • Ability to ramp up quickly on operational systems, CRM/workflow tools, and automation opportunities • Ability to translate business needs into clear requirements and support implementation • Leadership Competencies • Strong ownership, accountability, and execution mindset • Ability to prioritize and operate effectively in a fast-paced environment • Collaborative, proactive, and solution-oriented • Ability to coach team members and align stakeholders • Experience in travel, OTA, e-commerce, marketplace, or other tech-enabled environments • Experience working with supply, partner operations, connectivity, or commercial operations teams, including partnering with Product and Engineering teams • Familiarity with CRM, workflow automation, or low-code/no-code tools • Exposure to APIs, system integrations, or operational tooling ecosystems • Bachelor’s degree in Business, Engineering, Information Systems, Analytics, Operations, or a related field • 8+ years of relevant experience in operations, transformation, project management, process improvement, or automation • Proven track record of leading cross-functional projects with measurable business impact • Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.
Responsibilities
• Lead strategic initiatives across Supply Operations focused on process improvement, automation, compliance, and scalability • Identify inefficiencies, risks, and control gaps through data, operational insight, and stakeholder engagement • Partner with teams within and outside Supply to design and implement scalable solutions • Drive end-to-end execution, from problem definition and requirements gathering to testing, rollout, and impact measurement • Improve workflows, governance, SOPs, and controls to increase consistency and compliance • Define and monitor KPIs to measure operational and project performance • Support resolution of complex operational or system-related issues through structured root cause analysis • Coach team members and foster a culture of ownership, collaboration, and continuous improvement
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