kraken.com - AI Growth Ops

• Experience in QA, testing, operations, support, or analytics, ideally on a software product or complex system • Exceptional attention to detail. You notice what others miss and double-check your work. • A structured approach to testing. You can create and follow a test plan, and think about what could break. • Clear written communication. Your bug reports and documentation should be easy for anyone to follow. • Comfort with data. You can read a dashboard and tell when a number looks off. • Fast learner. You pick up new tools and systems quickly and ask thoughtful questions. • AI-native habits. You use AI tools in your own work every day, and you’re curious about where they get things wrong. • Prompt engineering curiosity, you don't need to be an engineer, but you are willing to learn how to communicate with AI systems precisely and improve their outputs • Reliability. You keep to a routine, keep your queues clear, and tell people early when something is stuck. • Experience testing software products or AI and LLM-based tools • Familiarity with Jira, Mixpanel, or similar tools • Exposure to marketing, CRM, or lifecycle messaging workflows • Interest in fintech or crypto • Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis. • Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. • We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. • Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto. • We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision.