cargo-one - Content Operations QA Analyst
Requirements
• Exceptional attention to detail. It's the heart of the role. • Fluent written and spoken English, since you'll work with international vendor partners every day. • The drive to work independently and own your cases once you're up to speed. • Strong Excel and Google Sheets skills, and a genuine love of working with structured data. • Comfort working in high-volume, structured workflows where accuracy really matters. • Bonus: experience in ocean or air freight, logistics or shipping (e.g. freight forwarder, NVOCC, carrier ops). A real asset, but not required. • Bonus: hands-on experience using AI tools to get work done, even better if you've built something with them. • Bonus: comfort with ticketing platforms (e.g. Zendesk) and documentation tools. • ❤️ WE THINK YOU'LL LOVE WORKING HERE IF • You value building great relationships and trust with your team and manager. • You see working remotely successfully as a pioneering challenge that's constantly evolving. • In everything you do, you take ownership and get a kick out of exceeding expectations. • You love experimenting with new ideas and get excited when you find an opportunity to improve a process. • Faced with a choice, you'd rather take the ambitious option and grow than the easy one. • You see the value of giving and receiving feedback, and build it into everything you do. • You're not afraid to voice your opinions, and you like backing them up with data.
Responsibilities
• Quality-check the ocean freight contracts, rates and surcharges that our partners and AI populate, cross-checking every entry against the source rate sheets and tariffs. • Build deep knowledge of ocean rates and surcharges, so you can immediately spot when something looks wrong. • Catch and correct errors before they reach our customers, keeping our data accurate and trustworthy. • Communicate clearly with our vendor partners when something needs fixing, and close the loop so the same mistake doesn't recur. • Spot recurring error patterns and help improve our QA checks, guides and documentation. • Use AI tools to make the QA process faster and sharper, and ideally help build them. • Maintain structured, high-quality master data across the ocean content set.
Benefits
• Home-office budget of €650 for a desk, chair, monitor and the rest. • Whole company Offsites. • Co-working options worldwide through our partner Desana. • 24 paid vacation days on top of your local bank holidays, plus special leave. • 📚 CURIOUS TO KNOW MORE? • Read more about cargo.one https://www.cargo.one/about-us and our mission. • See our careers page https://www.cargo.one/careers and the latest from the team. • Browse cargo.one's latest news https://www.cargo.one/press from the industry.
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