omnea - Founding Customer Value Lead
Requirements
• TL;DR: you're commercially sharp, and you instinctively know how to navigate complex organisations. You might come from a GTM role (sales, customer success, partnerships) or a customer-facing role with heavy GTM crossover. What matters is that you've worked in real enterprise environments, managed senior stakeholders with high expectations, and have a track record of getting things done. • 4-8 years of experience in a top-tier, fast-paced environment: a startup, scale-up, VC, consulting, banking, or something you built yourself • If you've been in a commercial role, you've worked six-figure ARR+ accounts, navigated multi-stakeholder buying committees, and built genuine executive relationships • You build rapport, influence people, and drive change, whether with a distinguished exec or a junior operator. You have the gravitas to engage senior leadership, ideally up to CFOs, Legal, or Procurement • You're comfortable in ambiguity. You don't need a fully built playbook: you'll build it as you go and improve it as you learn. You're organised enough to manage a complex book of business without dropping anything, and confident enough to push back on customers when they're wrong • You're ambitious, competitive, and care about doing excellent work, with a track record of high performance in whatever you've turned your hand to: sales, academia, sport, or something of your own. You take ownership seriously, and you'd rather work hard on something meaningful than coast on something safe • At Omnea, we embrace diversity. To build a product that's loved by everyone, we're best served by a team with all sorts of backgrounds, experiences, and perspectives. We encourage you to apply even if your experience doesn't quite match the full job spec! And regardless of your race, religion, colour, gender, or anything else! If you think you could be a good fit for Omnea, please reach out. • A few things to note: • We offer competitive geo-localised benefits, and you can check out our UK Benefits Package here and our US Benefits Package here. • We work Tuesdays, Wednesdays & Thursdays in-person at our offices. At this early stage of our company life-cycle it's important to us that we get this together-time, and you can read more about why we believe this is a winning move here • We're commercial, ambitious and we don't pretend otherwise! We're actively seeking folks looking to make the most of a career-defining opportunity, with the hunger to be part of building something really impressive. You can see our values here and our Omnea Future Founder's fund here! • We sometimes use AI note-takers to help us transcribe interview notes, so we can be more present in your interview. If you'd like to opt out of us using automatic transcribers, please note this in the free text field in your application, otherwise we'll take your application as confirmation that you're happy for us to use notetakers (whether added to video calls or in the background). • We are proud to be recognised for both our culture and product, and we are just getting started. Join us as we grow! • Additionally, where roles have hard-specified requirements (e.g. days in office, unable to provide visas, etc), if in your application you provide deterministic check-box confirmation that you do not meet the hard-specified requirements, deterministic (not AI or subjective) automatic rejection criteria are in place.
Responsibilities
• Own a revenue number: You'll carry an NRR quota covering both expansion and retention across your enterprise book. That means proactively identifying upsell opportunities, running commercial conversations at exec level, and owning the renewal process end-to-end. • Build relationships that go all the way to the top: Your relationships will run from procurement managers to CFOs. You'll multi-thread across each account, building genuine trust across multiple stakeholders, and you'll be the person customers call when something goes wrong or when they're thinking about what's next. • Build the playbook from scratch: There's no fully built playbook yet - you'll help shape it. You'll work alongside an exceptional implementation team, product experts, and leadership that have scaled world-class companies to define the commercial rhythms, norms, and processes to set the standard as the function grows. • Shape what Omnea builds next: You're the closest person to what our customers will and won't pay for. You'll feed that signal directly to Product and Revenue leadership, surfacing what's blocking adoption, what's driving expansion, and where we should be investing.
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