keyloop - Account Director - Financiers
Requirements
• Experience within the automotive sector, ideally within automotive finance (captive or independent financier). • Direct experience working with captive or independent financiers — understanding of their commercial models, customer lifecycle and retention priorities, and relationships with dealer networks. Financier-side experience is strongly favourable. • Thorough understanding of the automotive finance customer lifecycle, including origination, contract management, end-of-contract customer journey, and retention and trade cycle management. • Experience selling SaaS/cloud-based solutions. • Proven track record in account management, ideally managing senior corporate stakeholders within financiers. • User or provider experience with customer retention solutions, ideally within automotive finance. • Customer- and outcomes-focused, with the maturity and diplomacy to manage engagement across financier stakeholder levels — from operational through to senior commercial/strategic. • Able to implement a professional, structured sales approach using MEDDPIC (Keyloop's preferred sales methodology) — covering Metrics, Economic Buyer, Decision Criteria, Decision Process, Paper Process, Identify Pain and Champion — alongside use of Salesforce. • Self-driven, ambitious, resilient, highly motivated, competitive, resourceful, excellent communication skills, especially around listening, questioning – politely assertive. • Fluency in English is required, and proficiency in another European language — such as French, Spanish, Italian, or German — is preferred. • Highly organised within a process-oriented environment. Computer literate and familiarity with SF.com an advantage. • Fluency with AI tools such as Claude and Copilot is a plus but not mandatory.
Responsibilities
• Deliver excellent account management across captive and independent financier stakeholders. • Maintain weekly dialogue with clients on Keyloop Retention Hub adoption and customer retention outcomes. • Build and maintain multi-level relationships within financier organisations (commercial, risk, retention/customer, operations and IT), from operational teams through to senior leadership. • Develop and apply a thorough understanding of financier commercial models, the customer ownership lifecycle (including PCP/PCH and trade cycle management) and retention dynamics, and how these intersect with dealer network operations. • Support contract renewals and commercial negotiations alongside Legal and the Enterprise Team, including liaison with financier procurement and legal teams. • Position the Keyloop Retention Hub and its AI-based capabilities as drivers of customer retention and commercial value in client conversations. • Produce Quarterly Review Packs covering retention outcomes, adoption of the Retention Hub and AI-based capabilities, and system development delivered. • Collaborate with key financier contacts to understand their short, medium and long-term retention strategies, ensuring Keyloop is the partner of choice. • Keep product/sales presentation material and POS assets current and available on shared portals. • Feed back market intelligence on competitor retention and AI-based offerings to sharpen internal positioning.
Benefits
• We’re on a journey to become market leaders in our space – and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way. • An inclusive environment to thrive • We’re committed to fostering an inclusive work environment. One that respects all dimensions of diversity. We promote an inclusive culture within our business, and we celebrate different employees and lifestyles – not just on key days, but every day. • Be rewarded for your efforts • We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration. • Keyloop doesn’t require academic qualifications for this position. We select based on experience and potential, not credentials.
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