Axon - Senior Order Management Analyst
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Requirements
• 7+ years of experience in Order Management, Revenue Operations, or Order-to-Cash environments. • Proven ability to independently manage complex global transactions with minimal supervision. • Strong understanding of revenue controls, audit requirements, and booking compliance. • Advanced proficiency in ERP and CRM systems (e.g., Salesforce, D365, SAP, NetSuite, or similar). • Strong analytical skills and experience using reporting tools (Excel, Sigma, or similar platforms). • Ability to influence cross-functional stakeholders and drive resolution in ambiguous situations. • Continuous improvement mindset with experience implementing process enhancements or automation. • Operates with minimal supervision and high autonomy • Makes independent decisions impacting bookings, revenue, and customer satisfaction • Serves as a subject matter expert within Order Management • Influences department-level outcomes through expert contributions • Plays a key role in mentoring and developing peers and junior team members • Work Location • Work Location • This role is based out of our UK office and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success.
Responsibilities
• Independently manage end-to-end order processing including order validation, booking, amendments, system corrections, and releases. • Review and interpret contracts, pricing structures, and commercial terms to ensure accurate order entry and revenue integrity. • Resolve complex order issues impacting bookings, fulfillment, invoicing, or compliance. • Partner with Sales, Sales Operations, Finance (AR), Warehouse, and Product teams to remove blockers and drive timely fulfillment. • Monitor backlog and backorders; proactively coordinate release activities and customer communication. • Perform internal audits and quality checks to ensure compliance with revenue controls and operational standards. • Drive continuous improvement initiatives, including automation and workflow optimization. • Deliver process training and mentor junior analysts to elevate team capability. • Contribute to pipeline reviews and provide operational insight that supports revenue forecasting.
Benefits
• Competitive salary and 401k with employer match • Discretionary paid time off • Paid parental leave for all • Medical, Dental, Vision plans • Fitness Programs • Emotional & Mental Wellness support • Learning & Development programs • Employee Resource Groups (ERGs) • Benefits listed herein may vary depending on the nature of your employment and the location where you work • Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. • Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles. • Important Notes • Important Notes • The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. • Some roles may also require legal eligibility to work in a firearms environment. • We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at [email protected] or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice. • [email protected] • Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
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