legora - Strategic Account Manager

• Act as a key strategic point of contact for priority clients, working alongside our regional Sales, Engagement and Customer Success teams to deliver a consistent, high-quality experience. • Coordinate across internal teams and regions to ensure client priorities are understood, commitments are delivered and relationships continue to develop. • Anticipate risks to client relationships, take ownership of resolving challenges and ensure issues are addressed before they affect long-term success. • Identify opportunities to increase adoption and engagement across teams, practice areas and offices, helping clients realise the full value of Legora. • Bring the client's voice into Legora • Develop a deep understanding of how our strategic clients use Legora, where they see value and what they need from us next. • Identify and articulate return on investment from Legora to senior client stakeholders • Partner with Product and Legal Engineering to translate client feedback into insights that inform product development and improve the customer experience. • Connect clients with relevant expertise, resources and stakeholders across Legora to strengthen relationships and accelerate adoption. • Collaborate across Legora to drive growth • Partner closely with Sales, Engagement, Customer Success, Legal Engineering and Deal Desk to deliver a seamless experience across the client lifecycle, from initial engagement through to expansion and renewal. • Maintain clear account plans, stakeholder maps and commercial forecasts, ensuring teams have a shared understanding of priorities, opportunities and risks. • Share insights and best practices across the wider Growth organisation, helping define how Legora manages and grows its most strategic relationships. • Experience in strategic account management, customer success, partnerships or commercial roles, ideally within B2B SaaS or enterprise technology. • A track record of building trusted relationships with senior stakeholders and translating those relationships into measurable commercial outcomes. • Strong commercial judgement, with the ability to identify expansion opportunities, navigate complex account structures and drive initiatives through to completion. • Experience working with large, complex enterprise customers, ideally across multiple teams, business units or geographies. • Structured problem-solving skills and the ability to bring clarity, direction and momentum to complex client relationships. • Excellent communication and stakeholder management skills, with the credibility to engage senior legal and business leaders. • A collaborative approach, with the ability to align cross-functional teams around shared client and commercial priorities. • Familiarity with the legal industry, professional services or legal technology is advantageous, but not essential.