humanly - Manager of Revenue Operations & Systems
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Requirements
• 5–8+ years in revenue operations or GTM systems roles – ideally in a high-growth SaaS environment, with direct ownership of the revenue tech stack (not just administration of it) • Post-acquisition or multi-entity experience – you've navigated inherited systems, conflicting data structures, and the operational complexity that comes with rapid growth; you know what it takes to consolidate without breaking what works • Deep HubSpot expertise – architecture, governance, workflow design, and optimization across a multi-platform environment; you can build it, break it, and fix it yourself • Forecasting and analytics fluency – you can build reporting infrastructure from scratch, mature it from functional to predictive, and get GTM leadership to actually trust and use it • Deal desk experience – comfortable reviewing deal structures, pricing, and commercial terms; able to hold the line on margin integrity without slowing down the business • Cross-functional credibility – you earn trust through operational reliability, not just technical skill; Sales, CS, Finance, and Exec teams see you as a partner, not a ticket queue • Hands-on builder – this is an IC role; you do the work yourself and take pride in it • AI fluency in your own work – you're already using AI tools to work faster and smarter, not just thinking about it • Experience consolidating GTM tech stacks across multiple acquisitions • Background supporting both new business and expansion/renewal motions simultaneously • Familiarity with Gong, ZoomInfo, or LinkedIn Sales Navigator in an operational capacity • Exposure to deal desk, pricing strategy, or commercial operations in a SaaS environment
Responsibilities
• REVENUE SYSTEMS ARCHITECTURE & OPTIMIZATION • Own the performance, scalability, and operational health of the full revenue systems ecosystem • Govern HubSpot architecture – account/contact/opportunity structure, lifecycle stages, territory logic, routing, and attribution • Own and optimize the full GTM tooling stack (HubSpot, Gong, LinkedIn Sales Navigator, ZoomInfo, and adjacent tools) – configuration, adoption, vendor relationships • Eliminate redundancy and technical debt across integrated platforms; consolidate and rationalize where needed • DATA INTEGRITY & REVENUE TRUST • Own CRM data quality standards, deduplication, account hierarchy, and source-of-truth definitions across all integrated platforms • Lead active cleanup of inherited workflows, duplicate records, broken automations, and inconsistent data structures from acquisition activity • Ensure that Sales, CS, Finance, and Partnerships leadership can make decisions from a single, reliable data environment – and hold yourself accountable for measurably improving it over time • FORECASTING & REVENUE INTELLIGENCE • Mature the forecasting and reporting infrastructure from functional to predictive • Deliver leadership-ready visibility into pipeline health, conversion performance, rep productivity, expansion opportunities, and customer lifecycle movement • Own the KPI framework across GTM functions – define it, maintain it, and drive adoption • CROSS-FUNCTIONAL GTM OPERATIONS & DEAL DESK • Serve as the operational connective tissue across Sales, Marketing, CS, Partnerships, Finance, Product, and Engineering • Translate GTM strategy into scalable systems and processes; reduce friction and eliminate duplicate workflows across GTM handoffs • Run deal desk for new business and expansion/renewal deals – review deal structures, pricing, and terms; serve as the escalation point for non-standard requests • Act as the neutral, outside vote on rules of engagement disputes when revenue teams have conflicting claims on accounts, territories, or process ownership • OPERATIONAL SCALABILITY • Audit and rationalize the current tech stack – identify redundant tools, underutilized systems, and inefficient workflows • Build scalable account hierarchy models and cross-platform reporting alignment that can absorb future growth • Maintain operational readiness for future acquisitions – documented integration patterns, clean data baselines, and established playbooks
Benefits
• Collaborate with a diverse and passionate team dedicated to transforming the hiring landscape • Company sponsored medical, dental, and vision plans for employees • Learning & development stipend • Wellness stipend • 401(k) program • 12 weeks fully paid parental leave • Recognition programs and prizes • Company retreats and team building events!
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