SmithRx - Account Executive - Pharmacy Benefits

• Establish and maintain relationships for large complex accounts • Own and facilitate end to end renewal process • Accountable for client satisfaction • Lead internal teams and act as internal client advocate • Provide executive updates on client status and risks. • Represent Customer Success in Finalist meetings. • Analyze pharmacy claims data to identify trends, provide cost-containment recommendations, and deliver quarterly/annual business reviews (QBRs). • Create and maintain a client strategic action plan. • Partner with clinical pharmacists to present formulary changes and clinical program recommendations to clients. • Stay ahead of industry trends, including drug pipelines, legislative changes, and competitive PBM landscapes. • Partner with leadership to review deliverables (QBR’s, reporting and client communications) to ensure "executive-ready" quality. • Coordinate with internal teams (Implementation, Operations, and Pricing) to resolve member issues and ensure seamless service delivery. • Serve as a formal or informal mentor to Account Managers (AMs), Account Specialists, and Account Coordinators; provide guidance on client communication strategies, career development, and navigating complex PBM workflows. • Responsible for understanding the Client's organization & structure, knowing the Client's product/services and staying aware of Client news and changes. Maintain and update Client record with changes. • Develop and maintain effective working relationships in liaison role with Pharmacy Operations, service partner contacts and client contacts. • Ensure full, proactive communication of all important client account activities with cross-functional partners • Prioritize issues and assess escalations that may lead to client attrition risk with the Account Managers to ensure a strong mitigation plan is in place • Travel required: Up to 25% • Requires 3-5 years of Account Executive experience in PBM or health insurance • Requires 5+ years of direct account management or relationships management experience in the healthcare space; working knowledge of commercial health insurance and pharmacy benefits strongly preferred • Ability to interpret complex data sets (claims, rebates, and ROI) and translate them into actionable stories for C-suite executives. • A positive growth mindset with the ability to approach difficult situations in a calm and focused manner; understand the challenge and move forward tactfully towards a solution • Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialogue • Experience in Client relationship management ensuring expectations and deliverables are documented and met, key stakeholders are informed, and client satisfaction is achieved • Ability to work independently as well as part of an extended, cross-functional team • Self-driven, results-oriented and disciplined work ethic • Ability to take initiative with little to no direction • Be transparent and honest in a positive, professional and polite manner • Expert conflict resolution skills • Bachelor’s degree or equivalent experience required • What SmithRx Offers You: • Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance • Flexible Spending Benefits • 401(k) Retirement Savings Program • Short-term and long-term disability • Discretionary Paid Time Off • Paid Company Holidays • Wellness Benefits • Commuter Benefits • Paid Parental Leave benefits • Employee Assistance Program (EAP) • Well-stocked kitchen in office locations • Professional development and training opportunities • Zone A includes the following locations: • San Francisco Bay Area - California • Metro New York City - Connecticut, New Jersey, New York and Pennsylvania