OKX - Institutional Sales Manager
Requirements
• Bachelor’s degree in Business, Finance, Economics, or a related field. • 5+ years of experience in institutional sales, relationship management, or business development within crypto, fintech, or financial markets. • Strong understanding of digital asset trading products, institutional client workflows, and exchange infrastructure. • Proven experience managing institutional or high-value client relationships. • Excellent communication and stakeholder management skills. • Strong analytical mindset with the ability to identify commercial opportunities from client insights. • Ability to work cross-functionally with product, engineering, compliance, and legal teams in a fast-paced environment. • Experience working with institutional crypto clients such as funds, market makers, trading firms, or fintech platforms. • Familiarity with APIs, trading infrastructure, and liquidity solutions. • Background in regulated financial markets or digital asset platforms. • Strong understanding of the global crypto ecosystem and institutional market dynamics. • All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website. • If in doubt, please apply directly through our official careers website. • Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX's Candidate Privacy Notice.
Responsibilities
• Business Development & Growth • Identify and qualify new institutional leads, managing the full sales cycle from initial outreach through to closing and post-sales client success. • Coordinate the end-to-end onboarding process for institutional clients, including verification and account activation. • Monitor client activity and trading patterns to identify opportunities for upselling and cross-selling. • Develop strategic initiatives to expand institutional client relationships and drive trading activity. • Product & Relationship Management • Serve as the dedicated relationship lead for assigned institutional accounts, resolving day-to-day inquiries and operational issues within defined SLAs. • Proactively educate clients on new product launches, platform features, and market developments to support optimal platform usage. • Analyze client feedback and operational challenges, identifying meaningful signals that can drive product improvements and commercial outcomes. • Develop deep expertise in OKX’s product suite, trading infrastructure, and risk framework to provide informed guidance to institutional clients. • Manage dedicated client communication channels (Slack, Telegram, WhatsApp, WeChat) and coordinate with internal teams including Product, API, Legal, and Compliance to deliver solutions and improvements. • Advocate internally for initiatives that enhance client experience, increase trading activity, and support long-term client retention. • Compliance & Governance • Ensure all client engagements strictly adhere to company policies, Terms of Service, and local regulatory requirements. • Support due diligence processes including DDQs, partnership agreements, and audit requests in collaboration with Legal and Compliance teams. • Maintain high standards of documentation, operational transparency, and regulatory alignment. • What We Look For In You
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