teya - Sales Support Agent

• Answering a high volume of incoming calls/emails/web chats • Providing 1st line support and dealing with call queries, questions and escalations from our sellers • Maintain accurate and consistent record keeping while updating notes on the database • Taking care of complaints and escalating as and when necessary to senior management • Assist senior management by identifying trends and issues • What are we looking for? • Previous experience in an inbound customer services or technical support role • Technically astute • Ability to problem solve and work under pressure • High level of accuracy and attention to detail • Ability to act on own initiative, within set guidelines to support customers • Experience providing advice, guidance or technical support over the telephone • Passionate about people, driven by impact, and motivated to make every interaction count.