goodlord - RevOps Analyst

London - Hybrid1w ago

In Office EMEA SDR BDR SQL Planhat Team Leadership Reporting Salesforce Data Quality Customer Success

Requirements

• Experience with SQL, BI tools, Planhat (or similar CRM) or AI-powered automation but this is by no means essential • This role probably isn't for you if... • You're looking to make your first move from an SDR, BDR or Sales role into Revenue Operations. • Most of your RevOps exposure has been alongside another primary role, rather than being your core responsibility. • You're looking for a purely technical Salesforce administration or BI position.

Responsibilities

• Building, maintaining and continually improving the dashboards our commercial leadership team rely on to make decisions. • Configuring and improving Salesforce, ensuring our CRM remains clean, reliable and fit for purpose. • Analysing pipeline, renewals, retention and commercial performance to identify trends, opportunities and risks. • Improving data quality across Salesforce, HubSpot and Planhat so we can trust the numbers we're working with. • Partnering with Sales, Marketing, Customer Success and Finance to improve processes across the customer lifecycle. • Testing new automations and AI-powered workflows that make our commercial teams more effective. • This is a genuinely hands-on role. You'll be building dashboards, improving systems, digging into data and solving commercial problems yourself. • This isn't about producing reports for the sake of it. It's about helping the business answer questions like:

Benefits

• Where are we losing customers? • What's driving pipeline conversion? • Where are the biggest opportunities to improve our commercial processes? • If you're looking for a strategic leadership role where you'll define company-wide commercial strategy, this probably isn't the right fit. • If you enjoy rolling your sleeves up, improving how things work and using data to influence better decisions, you'll likely love it here. • You should apply if: • You've already worked in a dedicated Revenue Operations, Sales Operations or Business Operations role within a B2B SaaS business and are looking for your next challenge. • You're confident using Salesforce (reporting, dashboards and basic configuration) and enjoy making systems work better. • You have experience working with SaaS commercial metrics such as NRR, GRR, churn and pipeline velocity, using data to help commercial teams make smarter decisions. • You're naturally curious, enjoy solving problems and love improving processes rather than simply maintaining them. • Aside from the role, the people, our culture and our mission, we have some other things that make Goodlord a pretty awesome place to be. Here’s a few favourites amongst Goodlordians (check out our careers page for more info). • Grow with Goodlord: your development is important to us, that’s why we are Great Place to Work - certified https://www.greatplacetowork.co.uk/certified-company/1558877. Have a goal in mind? Share it with us so we can use some of our annual development fund to support it. We guarantee you’ll learn loads and develop both personally and professionally! • Your well-being matters: bi-weekly coaching with Sanctus to provide Goodlordians with a safe place to talk and support your mental health • 25 days holiday (plus UK Bank holidays) plus 1 day per full holiday year up to 32 days: We believe regular breaks are essential for well-being and we encourage (some may say expect!) all Goodlordians to take full advantage of their annual leave entitlement. • Supporting your family: we offer Goodlordians of all genders a generous 3 months of fully-paid time off to look after their new arrivals • Our team: we’re an energetic, sociable, and talented bunch who are super passionate about what we do and determined to make a difference. We’re all in it together, we learn from each other, we’re genuine and we don’t have time for politics • If you’re ready to help us on our mission to be the gold standard platform for renting, then click apply (2-3 minutes)! • A full job spec is available on request.