GitLab - Renewals Manager Germany
Requirements
• Experienced in managing a customer relationship from a similar role (e.g., Customer Success Manager, SDR, BDR) • Demonstrated progressive experience with B2B software sales • Experience with subscription GTM approaches for customer success management and renewals • Effective communicator, strong interpersonal and collaboration skills • Motivated, driven and results-oriented • Strong negotiation, presentation and closing skills • Preferred experience with technical products. Experience with DevOps, software development lifecycle, or application development is a plus. • Experienced in driving renewals with predictability and delivering to targeted gross retention rates • Proven ability to successfully lead renewals with high gross retention, predictability, and customer experience • Demonstrated ability to drive larger, more complex transactions (i.e., contract size, net ARR). • Contributes to the improvement of renewals process, policies, and tools including helping others on the team • You share our values, and work in accordance with those values. • Thanks to our Transparency value, you can see what we are working on in our Team page. • How GitLab Supports Full-Time Employees • Benefits to support your health, finances, and well-being • Flexible Paid Time Off • Team Member Resource Groups • Equity Compensation & Employee Stock Purchase Plan • Growth and Development Fund • Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. • Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. • Country Hiring Guidelines:
Responsibilities
• Maximize customer retention rates through effective sales techniques over the phone, video and email while also minimizing customer churn and contraction. • Execute the renewal process to ensure ARR is retained or expanded • Evaluate license usage and complete the true-up requirements • Understand and align customer’s business needs and goals to generate renewal quotes • Ensure that renewals are closed on a timely basis • Collaborate with Sales and Customer Success Managers on renewals strategy and plans, leveraging customer analytics and metrics • Liaise with customers to ensure POs and order forms are accurately completed to allow for internal deal approval • Ability to identify opportunity and customer level risk and coordinate the mitigation • Provide renewals coverage on larger, more strategic customers • Additional responsiblities in helping design best practices and methodologies for the renewals organizational • Provides more coverage of larger, more strategic and complex opportunities
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