latent - Head of Partner Enablement

• Define the enablement strategy and 12-month roadmap, prioritizing the workflows and partner segments where training moves the needle most. • Hire, coach, and develop a team of trainers, setting clear role definitions, playbooks, and quality standards. • Establish the metrics that matter, including time-to-value, proficiency scores, and adoption, and report on them to leadership. • Launch the first version of a self-serve training resource for at least one customer segment, then expand it based on usage and feedback. • Embed with Product to ensure training content, release notes, and materials are ready before new features ship. • Work with Implementation and Account Management to build enablement into every partner's onboarding and expansion journey. • Collaborate with Clinical leaders to make sure training reflects real clinical and pharmacy workflows and earns credibility with end users. • Support Sales and Partnerships by contributing enablement plans to deals and showing prospective partners how they'll get their teams up to speed. • Create feedback loops from trainers and end users back to Product and Partner Experience to surface friction points early. • Build the business case for enablement investment, demonstrating its impact on retention, expansion, and partner satisfaction. • What You Bring (Qualifications & Skills) • 7+ years in customer enablement, training, or L&D within SaaS, healthcare technology, digital health, or clinical operations, including experience managing or leading a team of trainers • Track record of building a training/enablement function from the ground up, not just running an existing one • Experience designing scalable training infrastructure, such as learning portals, LMS platforms, or AI/LLM-powered enablement tools • Strong instructional design and curriculum development expertise across live, virtual, and asynchronous formats (decks, quick-start guides, videos, e-learning modules, job aids) • Experience training clinicians, pharmacists, or healthcare operational users not required but strongly preferred