Clearer - Customer Support Executive (3PM - 12AM Vietnam Time)
Requirements
• Effective Communication: You're skilled at expressing yourself clearly, both in writing and speaking, across various platforms. • Effective Communication: • Multitasking Ability: You can handle multiple tasks efficiently, ensuring all are completed successfully. • Multitasking Ability: • Logical and Quick Thinking: You approach problems with clear reasoning and can think on your feet to find solutions. • Logical and Quick Thinking: • Customer Experience Passion: You're enthusiastic about enhancing the experience for our customers, always aiming to exceed their expectations. • Self-Motivation and Team Spirit: You're eager to learn, driven to achieve your best, and thrive when collaborating with others. • Self-Motivation and Team Spirit: • Fluency in English (both written & spoken)
Responsibilities
• Efficiently responding to inquiries via live chat • Taking full ownership of customer inquiries from the initial chat to diagnosing problems and providing updates throughout the process • Escalating complex issues to senior team members (product specialists) and developers by logging support tickets and follow up • Creating accurate instant set-ups via live chat, sharing articles and creating snippets. • Enhancing our support centres by identifying when articles need updating and reporting back to your lead.
Benefits
• We believe in making things simpler - for our customers, and for each other. That means clarity, purpose, and progress guide everything we do. • Customers at the heart: We obsess over their needs so we can grow together • Customers at the heart • Purposeful progress: We don’t settle. We take initiative and embrace bold thinking. • Purposeful progress: • Endless innovation: We refine, improve, and take meaningful action • Endless innovation: • Always open: We build trust through transparency and global collaboration • Always open: • 100% Remote Culture: Work from anywhere that brings you happiness. • Performance-based Year-End Bonus: Recognizing and rewarding your individual contributions. • Wellness Allowance: Support for classes promoting physical and mental health. • Time Off: 20 days/year, in addition to Vietnam holidays. • MacBook Provided. • Collaborative Events: Offline meet-ups, monthly gatherings and year-end party. • Continuous Learning: Technical and general workshops, online resources. • Health and Wellness Benefits: Generali Health Care, annual check-up. • International Exposure: Enhance expertise and English communication skills. • Working hours: 3:00 PM – 12:00 AM (Vietnam time), Monday to Friday. • Working hours: • We’re here to make things clearer - in ecommerce and in employee experience. If that sounds like your kind of role, we’d love to hear from you! • We’re here to make things clearer
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