lucidlink - Director of Revenue Operations - Americas
Requirements
• 8+ years in Revenue Operations, Sales Operations, or GTM Strategy — with at least 3 years in a senior leadership role at a high-growth SaaS company. • A proven track record of owning the forecast: you've run weekly pipeline calls, presented the number to executive leadership, and built the models behind it — not just reported on them. • Deep Salesforce expertise — object architecture, reporting, workflow automation. You're not just a power user; you're a builder. • Strong command of data and analytics — fluent in Excel or Google Sheets, experienced with BI tools (Tableau, Looker, or equivalent), and able to translate complex data into clean executive narratives. • Experience designing sales territories, building quota models, and partnering with Finance on comp plan design and administration. • Demonstrated success as a strategic partner to a VP or SVP of Sales — you know how to earn trust, push back constructively, and operate as an extension of their team. • Experience supporting a 30+ rep quota-carrying org across North America and/or Latin America, including direct, channel, and/or PLG selling motions. • Hands-on experience with tools like Clari, Outreach, Gong, or ZoomInfo. • Exposure to channel/partner motion in the Americas. • Background in infrastructure software or a high-growth SaaS environment. • Familiarity with MEDDIC or a comparable sales methodology. • WHAT WE'D LIKE TO SEE IN THE FIRST 90 DAYS • Deep-dive on the Americas pipeline: understand deal health, rep capacity, and forecast accuracy from day one. • Audit current Salesforce architecture and hygiene; deliver a prioritized fix list with owners and timelines. • Build relationships with Marketing Ops and CS Ops counterparts and identify the top cross-functional friction points. • Draft a territory and quota framework for the next fiscal planning cycle.
Responsibilities
• Own the Americas revenue operations end-to-end — from lead routing and pipeline management through renewal and expansion workflows. • Run the Americas forecasting process — build and maintain the cadence, define the methodology, and deliver weekly and quarterly calls with precision. Build models that account for deal stage, velocity, rep history, and market signals. • Be the embedded RevOps partner to the Americas VP of Sales — trusted advisor on pipeline health, rep productivity, and GTM execution. Show up as an extension of their team. • Build and maintain pipeline analytics and dashboards that give leadership real-time visibility — not lagging indicators, not static decks. • Design and optimize GTM processes — identify friction in the funnel, build fixes, and drive adoption across the sales org. • Own CRM health and data integrity in Salesforce — define and enforce hygiene standards, ownership models, and object architecture. • Lead territory design, quota setting, and comp plan administration in close partnership with Finance and Sales leadership. • Drive cross-functional alignment with Marketing Ops and CS Ops to ensure a seamless revenue cycle from first touch to renewal. • Support headcount planning with capacity models and productivity benchmarks that inform hiring decisions.
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