mymoneymatters - Head of Account Management
Requirements
• Strong commercial acumen: spots opportunity, builds the business case, negotiates and closes, and coaches others to do the same • Strong people leadership: able to lead, develop and hold both commercial and operational teams accountable for performance, with clear ownership and without close supervision. • Consultative and growth-minded, positioning a multi-product solution against customer needs • Influences and holds relationships at C-level and senior budget-holder level, personally and through the team • Translates product capability into commercial language for a senior, non-technical audience • Organised, data-literate and comfortable running a portfolio-wide pipeline and forecast • Proven track record of hitting expansion, upsell or cross-sell targets in an account management or similar commercial role, including experience managing or leading a team • Experience owning renewals, ideally moving customers onto broader or multi-product agreements • Experience overseeing customer onboarding, implementation or launch processes, with the ability to drive consistency, efficiency and accountability. • Experience managing relationships with C-level or senior budget-holder stakeholders • Experience building or scaling a commercial team, including hiring, coaching and performance management • Experience with complex, regulated or public sector organisations is advantageous but not essential • Experience in a high-growth SaaS business, ideally in an adjacent sector (HR, benefits, payroll, financial wellbeing, finance) • How Is Success Measured? • Growth measures come first; retention is the baseline that you and your team protect. • Net revenue retention: portfolio growth after churn and contraction • Expansion revenue vs target: new team-wide revenue closed from existing accounts • Platform conversion rate: share of renewals converting to platform agreements • Launch performance: customers launched successfully and within agreed timelines. • Employee take up: Share of eligible employees using each product, across the portfolio • Gross revenue retention: Revenue kept, before expansion • Team attainment: Share of Account Managers hitting their individual expansion target • Our Recruitment Process • Stage 1 | People & Culture Call – An initial conversation about your experience, motivations and what you're looking for in your next role.
Responsibilities
• Own and deliver the expansion target across our portfolio of employers, personally leading the largest or most complex accounts from discovery to close • Hire, lead, develop and hold the Account Management team accountable to commercial targets, coaching account planning and deal strategy and reviewing the biggest opportunities. • Manage and develop the Customer Launch Manager, setting expectations and holding them accountable for launch performance and outcomes, while giving them ownership of day-to-day delivery and management of the launch team. • Build the account planning standard and playbooks the team uses to bring customers from SCAVCs onto the full platform, including On Demand Pay and Payroll Savings • Drive employee take-up as a portfolio-wide priority, since usage is what turns contracts into revenue • Own renewal outcomes across the portfolio, starting renewal planning 9–12 months ahead of contract end so the platform case is evidenced well before theformal renewal window. • Lead negotiation on the largest or most contested renewals, and build the team's fluency in public sector procurement and contractual constraints • Maintain a portfolio-wide view of account health, proactively identifying churn risks and putting mitigation plans in place to protect revenue and strengthen customer relationships. • Build and hold direct relationships with budget holders and executives across HR, Payroll, Pensions and Finance on the most strategic accounts, turning platform data into a commercial story that lands at C-level • Own CRM accuracy, pipeline management and forecasting across the team, ensuring renewals, expansion opportunities and revenue risks are visible and forecasts are reliable. • Own the handover between Sales, Launch and Account Management, ensuring clear accountability throughout the customer lifecycle. • Represent the account management and launch function with Marketing and Product, and act as the senior voice of the customer internally
Benefits
• 🇬🇧 Remote working within the UK • Work remotely from anywhere in the UK, giving you flexibility to work where you perform at your best. • 🖥️ Home office budget • Receive a £200 annual budget to help you set up and improve your home working space. • 🌴 Annual leave • 25 days’ annual leave, increasing with tenure, plus the option to purchase up to 5 additional days each year. • 🎂 Birthday off • Take your birthday off, because everyone deserves time to celebrate properly. • 🤝 Collaborative team bonus • For non-commission roles, you’ll be part of our collaborative team bonus scheme, recognising shared success across the business. • 💰 Pension scheme • Access to our pension scheme. • Access salary sacrifice schemes through Perkbox, including car leasing, gym memberships and tech purchases. • 🩺 Medical cashback scheme • Helping with everyday healthcare costs. • 👶 Enhanced parental leave • Support during important life moments. • 🎉 Team connection • Regular opportunities to connect as a team, including our annual Summer Conference.
Apply in one click
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT