Vonage - Senior Manager, Sales Training

• Programme Strategy & Governance • Oversee enablement specialists across large segments of the business, ensuring alignment to a common standard of quality and effectiveness • Create training objectives and define the metrics framework used to assess programme effectiveness across all areas of delivery • Ensure training courses, materials, and delivery methods are continuously updated to reflect changes in product, customer needs, and business priorities • Needs Assessment & Strategic Design • Work with Sales and Product leadership to identify the highest-priority capability gaps and shape the enablement roadmap accordingly • Work with Vonage's regional sales resources to define and develop training solutions that are fit for purpose in each context • Ensure internal and external programmes align with stated product, customer, and business objectives — not just training best practice • Establish and evolve the overall framework for how needs are assessed, solutions are designed, and outcomes are evaluated across the function • Stakeholder Management & Consultation • Maintain and nurture consultative relationships with key Vonage and partner stakeholders, operating as a trusted adviser at a senior level • Play a lead role in cross-functional working groups, helping to address and resolve enablement-related issues that span multiple teams or functions • Represent the enablement function in senior forums and deliver high-profile presentations to Sales and business leadership on programme performance, priorities, and recommendations • Team Leadership & Development • Lead, coach, and develop a team of enablement specialists, setting clear expectations and creating the conditions for high performance • Establish overall work processes, standards, and priorities across the team — building a culture of rigour, accountability, and continuous improvement • Address and resolve issues escalated from specialists and audiences; support specialists in building their own capability to handle issues at their level • Identify, retain, and develop strong talent within the team; address performance gaps directly and early • Continuous Improvement & Performance Reporting • Define and own the measurement framework for enablement effectiveness — from completion rates and learner feedback through to manager-reported behaviour change and business impact indicators • Identify patterns across programmes and teams that signal systemic issues or improvement opportunities, and lead the response • Report programme performance, trends, and risks to the Director of Enablement and senior stakeholders, with clear recommendations attached • Measures of Success • Complete onboarding and develop a thorough understanding of current programmes, team structure, delivery cadence, and existing performance data • Build relationships with key senior stakeholders across Sales, Product Marketing, Sales Ops, and HR Organisation Effectiveness • Audit the existing programme portfolio and team operating model to identify structural gaps, duplication, and priority improvement areas • Established a clear programme strategy and roadmap, with priorities agreed with the Director and key stakeholders • Defined the metrics framework across all programmes, including what will be measured, how, and at what frequency • Ensure your specialists have clear remits, aligned priorities, and the support they need to deliver to a high standard • Begun addressing the most critical structural gaps identified during onboarding • Full strategic ownership — a programme portfolio that is coherent, measurable, and demonstrably improving • A reporting framework in place that gives senior stakeholders meaningful, regular visibility into enablement impact • Established yourself as a credible, senior partner to Sales, Marketing, and Operations — someone who shapes conversations, not just responds to them • A team of specialists who are well-led, developing, and delivering consistently