dnb - Dun & Bradstreet - Manager, Sales Support (R-19992)
Requirements
• At least 8 years’ relevant experience in contract administration, commercial administration, sales support, business operations, deal desk, quote-to-cash, or sales operations, including at least 3 years’ experience leading or supervising a team. • Strong knowledge of commercial contracting principles and contract administration practices. • Knowledge of CRM, CPQ, and contract management systems such as Salesforce, RevCloud, Microsoft Dynamics, SAP, or DocuSign. • Experience creating process documentation and managing operational workflows. • Experience identifying opportunities to streamline workflows through intelligent automation and generative AI technologies. • Strong attention to detail, organization, prioritization, and problem-solving skills. • Ability to collaborate effectively across Sales, Finance, Legal, Operations, Technology, and other business functions. • Demonstrated leadership skills in managing and motivating teams. • Proficiency in Microsoft Office Suite skills • Show an ownership mindset in everything you do. Be a problem solver, be curious and be inspired to take action. Be proactive, seek ways to collaborate and connect with people and teams in support of driving success. • Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs. • Where applicable, fluency in English and languages relevant to the working market. • All Dun & Bradstreet job postings can be found at https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.
Responsibilities
• Lead, coach, and develop a team of sales support specialists, setting clear priorities and service expectations and supporting individual and team performance. • Ensure all contractual documentation is complete, accurate, and compliant with company policies and established commercial requirements. • Support Sales teams with contract preparation, validation, processing, renewals, amendments, and related administration activities. Ensure timely execution of customer agreements to enable revenue recognition and service delivery. • Partner with Finance, Legal, Operations, Revenue Operations, Pricing, and other stakeholders to resolve contract-related issues and prevent processing delays. • Monitor service levels, contract turnaround times, renewal tracking, and backlog management, taking corrective action where performance falls below expectations. • Provide regular reporting, operational insights, and recommendations to leadership teams on volumes, service performance, risks, and improvement opportunities. • Document and improve contract administration workflows, identifying opportunities to streamline processes through intelligent automation and generative AI technologies.
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