datatonic - Account Executive
Requirements
• We are looking for someone who enjoys working with customers as well as executing operational administrative tasks. • Customer-Centric Mindset: You genuinely enjoy building trustful relationships, managing customer expectations, and delivering excellent service. • Organisational Excellence: High attention to detail with the ability to juggle multiple customer requests and manage logistics simultaneously. Ability to quickly re-prioritise tasks • and consistently meet deadlines. • Communication Skills: Proactive and collaborative communication, verbal and written. • Genuine Interest in AI: Keen to learn about AI and apply the knowledge in their day-to-day work (we will support you to get certified as a Google Cloud Gen AI Leader). • Growth Mindset: Open to new concepts and ideas and get stuck in to test them out. • Adaptability: Happy to work in an environment where processes can change quickly • and comfortable working in a remote setting.
Responsibilities
• Partner & Customer Relationship Management • Organise and facilitate training scoping calls with customers to understand their learning objectives. • Act as the main point of contact for our in-house trainers and partner contractors, ensuring they are fully briefed, prepared, and scheduled for upcoming deliveries. • Nurture long-term customer relationships by conducting post-delivery follow-ups, ensuring satisfaction, and proactively addressing any feedback or concerns. • Collaborate with internal consulting teams and external Google Cloud Account Teams to co-create tailored training proposals and strategic learning plans for our customers. • Customer Experience & Delivery Operations • Manage end-to-end training logistics to ensure a seamless customer journey, including sending calendar invitations, setting up virtual classrooms, and managing trainer schedules. • Own the feedback loop by gathering and monitoring class feedback, sharing insights with instructors, and proactively using data to elevate the customer experience. • Support the Training Operations Manager and Head of Customer Training on the day-to-day delivery ecosystem. • Business Enablement • Compile necessary data for the Finance team's month-end billing process to ensure accurate client invoicing. • Identify process inefficiencies within the customer journey or partner onboarding and suggest proactive improvements. • Contribute strategically to shaping the future of our training business and client satisfaction strategies in AMER and EMEA.
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