scribe - GTM Operations Manager, Tooling and Process
Requirements
• You've operated as a stakeholder or program owner through at least one CRM or systems implementation at a B2B SaaS company • You look at a broken workflow and call it wrong, then design and spec the fix instead of documenting the mess as-is • You understand Salesforce and adjacent GTM systems well enough to brief a systems team precisely, without needing to build the platform yourself • You've run onboarding or training cohorts end to end, pulling in contributors you don't manage into one coherent experience • You're comfortable running training sessions and office hours in front of large groups of field reps • You use AI-native tools daily, not just experimented with them, and treat dogfooding your own product as part of the job • Familiarity with Salesforce administration, sales engagement platforms, or LMS/enablement tooling • Background in B2B SaaS, ideally PLG or hybrid GTM motion • This role is not for you if • You want to own product enablement — how Scribe works, demo skills, competitive positioning — that lives with Product Marketing • You have not worked with stakeholders across an entire GTM team • You want to own sales-skill coaching like pitch, cold calling, or objection handling — that's the CRO's enablement hire • You need well-defined process handed to you — this role is building the process from scratch
Responsibilities
• Map the complete day-in-the-life workflow for every GTM role — AE, BDR, CSM, SE, and their managers — so reps know what to do without hunting for it • Design the task, queue, and report experience that makes that workflow real and consistent across every pod • Build the manager inspection layer so leaders can check adoption on a defined cadence instead of asking around • Participate in new-hire onboarding cohorts, owning logins, systems training, and first workflows • Own change adoption when pricing, packaging, process, or tooling shifts, making sure the field actually adopts it, not just hears about it • Re-architect broken workflows and specify the fix precisely enough for GTM Systems to build against • Run the front line of user support and the case queue, using Scribe Capture and Optimize to find where reps actually get stuck
Benefits
• The reach of a unicorn, the headcount of a startup. We went from $1M to $100M ARR in under four years, with fewer than 200 people. That means more pie than people: scope grows with your impact. Customers like T-Mobile, LinkedIn, HubSpot, New York Life and Northern Trust run on Scribe, so what you own reaches some of the biggest names in business. • Hard problems, real impact. Capturing how work actually gets done, at scale, is the foundation AI needs, and it's hard to get right. You'll build the layer other products and agents run on, in a category we're still defining. • Smart is the floor. Kind is the bar. Low ego, high standards. We compete as a collective and love to see each other win, and One Team, One Dream is one of the most shouted-out values in #values. • Remote US or hybrid based out of our San Francisco HQ. We work from our SOMA office 3 days per week. • All full-time employees receive equity in Scribe. Final offers depend on experience and scope. • Healthcare Coverage – Comprehensive health, dental, and vision plans, including two $0/month medical plan options for employees • Equity – Ownership in what we're building • 401(k) Plan – through Vestwell • Flex Benefit – $500/year for home office equipment, productivity tools, learning & development or fitness/wellness • Commuter Benefits – $100/month for SF based employees • PTO – Flexible paid time off and company holidays • Parental Leave – Paid leave to support growing families • Wellness & Family Support – Free Talkspace membership, One Medical access (location-dependent), and Kindbody discounts for family planning
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