bite - Commercial and Operations Lead

• 1. COMMERCIAL AND SALES • Own and maintain the customer pipeline and CRM: prospect tracking, tier classification, contact history, tech-stack mapping and deal-stage progression. • Draft outreach emails and commercial proposals for the CEO’s review, proactively rather than on request. • Prepare design-partnership materials, onboarding decks and pricing documentation. • Co-lead sales calls and customer meetings alongside the CEO and CTO, and own the follow-up. • Track the competitive landscape and surface relevant market developments without prompting. • Prepare ROI models, uplift calculations and value matrices for commercial conversations. • 2. CUSTOMER SUCCESS AND DESIGN-PARTNER MANAGEMENT • Own the weekly check-in cadence with all active design partners. • Prepare and send weekly summary emails documenting feedback received, issues acknowledged and next steps committed. • Collect, document and escalate product feedback to engineering with clear priority and context. • Coordinate between partners and engineering so reported issues are tracked to resolution, with the partner kept informed. • Maintain the design-partner feedback log as a living, team-wide document. • Prepare customer-success materials: onboarding guides, feature walkthroughs and example queries. • 3. INVESTOR RELATIONS AND FUNDRAISING SUPPORT • Maintain the investor CRM: every interaction, status, next step and decision timeline. • Complete due-diligence questionnaires accurately and thoroughly. • Manage the DD data room so it is current, correctly filed and complete ahead of deadlines. • Draft investor follow-up emails and communications for the CEO’s review. • Prepare investor-ready materials: traction summaries, pipeline metrics, financial snapshots. • Coordinate KYC and AML document collection for closing investors. • Maintain an accurate overview of all committed, in-process and declined investors. • 4. LEGAL AND CORPORATE ADMINISTRATION • Coordinate with legal counsel on document flow: what is sent, outstanding, or awaiting founder input. • Manage Companies House filings and corporate-registry requirements. • Track legal-workstream deadlines and flag them to the CEO well in advance. • Coordinate with the accountants on routine queries, document requests and filing deadlines, including HMRC and corporate admin. • Maintain the company’s policy documentation and ensure required policies are in place. • 5. INTERNAL OPERATIONS AND TEAM COORDINATION • Maintain the company Google Drive structure, naming conventions and access permissions. • Own the shared context and back-office layer: keep meeting summaries, transcripts and key documents organised and queryable so the whole team can find what they need. • Draft and distribute weekly commercial updates to the team. • Coordinate internal scheduling, meeting logistics and calendar management. • Manage relationships with external providers: accountants, legal counsel, brand consultants, contractors. • Support hiring logistics: job postings, candidate tracking and interview scheduling. • Capture and track action items from every meeting to ensure follow-through. • 6. THOUGHT LEADERSHIP, BRAND AND EXTERNAL COMMUNICATIONS • Coordinate logistics for the whitepapers: focus-group recruitment, scheduling and contributor communications. • Draft blog content and external communications for the CEO’s review. • Prepare marketing materials for events and presentations. • Support brand-development coordination with external design partners.