commercetools - Senior Manager, Global Business Development Strategy & Operations

London, England, United Kingdom (On-Site)+ Equity4w ago

In Office Senior EMEA Software E-commerce SDR BDR Senior Editor Business Development Manager Business Development B2B Team Management Team Leadership Salesforce

Requirements

• 5+ years in B2B SaaS sales development, • Proven track record leading distributed BDR/SDR organizations or managing regional team leads/managers across AMER, EMEA, or APAC. • Demonstrated success partnering directly with Marketing Leadership (CMO/VPs) to convert marketing demand into qualified enterprise sales opportunities. • Hands-on mastery of modern sales tech (Salesforce, Outreach/Salesloft, intent data, conversation intelligence) and funnel conversion analytics. • AI Aptitude: A genuine curiosity for using AI tools to work smarter and more effectively, paired with a drive to learn and put them into practice in your role. • Experience in enterprise eCommerce, headless commerce, composable platforms, or digital experience software.

Responsibilities

• Serve as the global functional lead for business development, partnering directly with the CMO to align the BDR function with overall demand generation campaigns, brand initiatives, and corporate pipeline targets. • Partner with RevOps and Marketing to define, monitor, and optimize global Marketing–BDR SLAs, including funnel velocity, lead scoring models, speed-to-lead benchmarks, and inbound conversion strategies. • Own global team metrics against weekly discovery and qualified opportunity targets, providing direct, data-driven reporting to executive leadership. • Manage regional BDR teams fostering high-performance leadership standards. • Own global team retention strategies, structuring quality-weighted compensation frameworks and clear career pathways. • Design, implement, and maintain a single global BDR playbook covering inbound and outbound architecture, multi-channel messaging (email, phone, social), and objection handling. • Partner with the People team to support onboarding and enablement programs globally, incorporating formal certification milestones and structured peer-shadowing. • Collaborate with RevOps to optimize tool adoption, AI potential and workflow efficiencies across Salesforce, Clay, Outreach, Gong/Chorus, LinkedIn Sales Navigator, and 6sense/intent data platforms. • This role is in office with five days a week spent in our (Boston MA or London UK) office. • What Sets You Apart • You're a creative problem-solver who is wired to find solutions. You confidently dive into complex challenges and have a talent for making them simple for others. Your curiosity drives you to constantly grow and contribute to an environment of trust and teamwork. • Great ideas come from many paths, and your unique perspective matters more than checking every box. What matters most is the mindset you bring to the work.

Benefits

• Because work and life are connected, our benefits are too. We’ve designed them to give you the security, flexibility, and opportunities you need to focus on what matters most. • 🩺 Comprehensive health benefits for you and your dependents, including access to OpenUp for personalized mental health support • 📚 Learning and development opportunities including an annual learning budget, access to self-paced learning platforms and language training, personalized coaching, mentorship, and leadership programs • Learning and development • 🍼 Family Leave Plus gives you additional fully paid weeks of parental leave on top of government-provided leave, so you can spend more time with your new addition • Family Leave Plus • ✈️ Family Flex Program: Remote work for a number of days a year to support family connectivity • ✈️ Family Flex Program: • 📈 Our equity participation program allows you to share in our success • Our equity participation program • For more information on our benefits, visit this page. • Come as you are. Build with us. • Your unique perspective is essential to our success. We are committed to building a team that reflects the world around us because we know it’s the only way to build the future. We celebrate our differences and have created a hiring process that’s fair, inclusive, and designed to let your talent shine.