Garner Health - VP, Revenue Operations
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Requirements
• Bachelor’s Degree • 10+ years of experience in Revenue or Commercial Operations in a SaaS or technology business • Proven experience leading Revenue Operations within a high-growth environment that has reached or exceeded $500M in ARR • Mastery of complex, non-direct sales motions (e.g., channel-led, consultant-driven, or partner-heavy environments) • Deep expertise across the full customer lifecycle, with a track record of driving operational efficiency in both high-velocity new-logo acquisition and retention motions • Ability to drive adoption of new systems and processes across a diverse, high-performing revenue team • Track record of building and maintaining world-class teams; you are a skilled recruiter, mentor, and coach who prioritizes talent development • A desire to be a part of a high-performing, mission-driven team that operates with intense urgency, a strong sense of individual accountability, and a commitment to authentic feedback • This is a unique opportunity to join a fast-growing company in a transformative role, helping shape the future of healthcare.
Responsibilities
• Garner is headquartered in NYC, but this position is available for individuals who are comfortable with remote work and occasional travel to HQ. • Strategic Planning & Architecture: • Design and own the operational infrastructure that supports a complex, broker-led selling motion (e.g., Aon, Mercer, WTW) alongside direct and alliance channels • Lead the forecasting and capacity modeling for the entire commercial engine • Operational Execution: • Own and evolve the day-to-day workflows for the Revenue organization to ensure a high-bar, consistent execution across the full customer lifecycle • Establish the "source of truth" by defining and governing the core metrics that measure departmental health, from top-of-funnel engagement to NRR • Strategic Enablement: • Lead the strategy for continuous professional development, ensuring the team is supported by a rigorous training and certification ecosystem that maintains our high-bar SME standards • Maintain a centralized, up-to-date knowledge base to ensure the Revenue team has the most current strategic and product information at their fingertips • Innovation & Tooling: • Act as a technical thought-leader to evolve our tech stack (Salesforce, Outreach, ZoomInfo, etc.) into a sophisticated platform that tracks complex channel attribution and renewal lifecycles • Proactively identify and deploy new technologies or systemic improvements that keep Garner’s operational infrastructure ahead of our scale
Benefits
• The target total comp (inclusive of base + bonus) range for this position is $300,000 - $340,000. Individual compensation for this role will depend on various factors, including qualifications, skills, and applicable laws. In addition to cash compensation, this role is eligible to participate in our equity incentive and competitive benefits plans, including but not limited to: flexible PTO, Medical/Dental/Vision plan options, 401(k) with company match, flexible spending accounts, Teladoc Health and more. • Fraud and Security Notice: • Please be aware of recent job scam attempts. Our recruiters use getgarner.com and garnerhealth.com email domains exclusively. If you have been contacted by someone claiming to be a Garner recruiter or a hiring manager from a different domain about a potential job, please report it to law enforcement here and to [email protected]. • Equal Employment Opportunity: • Garner Health is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].
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