Banyan Software - Key Account Manager - SaaS

• 3+ years’; experience in software/SaaS account management, customer success or a commercial growth role, with a proven track record of consistently hitting or exceeding revenue/retention targets • Manufacturing sector experience strongly preferred — you understand production environments, or you’re quick to learn how they operate • Proven experience managing renewal and expansion conversations, ideally against named commercial targets • Comfortable building trust with senior stakeholders (ops, production, finance) inside SME businesses • Confident, organised and structured — you bring discipline to CRM and account planning • Experience with HubSpot or a similar CRM is a plus • Thrives in a fast-paced, results-driven, firm-but-fair environment — happy to be measured on outcomes • Comfortable operating independently and building something new, rather than following an established process • What's on offer? • What's on offer? • The chance to build and own a brand-new function, with real influence over how it’s shaped • Direct reporting line to the Commercial Director • A defined book of 700+ existing customers to grow into — no cold prospecting • £45,000 base salary + commission on expansion/upsell revenue, £75,000 OTE • Part of a business backed by Banyan Software and going through a genuine growth phase (Javelin integration, cloud relaunch in 2026) • Hybrid working from home, with travel to our Glasgow office as required