Airwallex - Sales Development Representative (Taiwan), SME & Growth
Requirements
• Strong motivation and self-starting ability, with comfort operating in a fast-paced, high-growth environment. • Natural communicator who enjoys connecting with people, asking thoughtful questions, and building trust with customers. • Commercially minded, with the ability to identify customer needs, qualify opportunities, and support revenue growth. • Resilient and adaptable, with the ability to maintain performance amid changing market conditions and priorities. • Process-driven, with an interest in developing, documenting, and following scalable ways of working. • Strong relationship-building skills and the ability to work collaboratively with customers and internal stakeholders. • Results-oriented mindset with ownership, curiosity, and motivation to achieve KPIs. • Strong verbal and written communication skills in English and Mandarin to support customers in Taiwan. • Comfort using software tools and CRM systems to manage customer activity, track pipeline, and prioritize opportunities. • Strong interest in technology, fintech, payments, financial services, or helping SMEs grow globally. • Prior experience in an SDR, BDR, customer success, account management, or hybrid commercial role. • Experience working in start-up, fintech, e-commerce, travel, mobile gaming, software, or other digitally native business environments. • Familiarity with CRM tools and a data-driven approach to managing leads, customer portfolios, and commercial priorities. • Experience supporting customers through onboarding, activation, product adoption, retention, cross-sell, or upsell motions. • Track record of top performance in a sales, customer success, or customer-facing role. • Understanding of Taiwan SMEs, cross-border commerce, international payments, or digital business models. • APPLICANT SAFETY POLICY: FRAUD AND THIRD-PARTY RECRUITERS • To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com http://airwallex.com email address. Please apply only through careers.airwallex.com http://careers.airwallex.com or our official LinkedIn page. • Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. • EQUAL OPPORTUNITY
Responsibilities
• Prospect, engage, and qualify Taiwan-based SMEs through calls, emails, social media, chat, and other outreach channels. • Identify customer needs, articulate Airwallex’s value proposition, and move qualified prospects toward product demonstrations or sales conversations. • Manage lead follow-up, CRM hygiene, activity tracking, and pipeline reporting to ensure strong visibility and execution. • Support a portfolio of SME customers in Taiwan by building relationships, understanding their business needs, and helping them adopt relevant Airwallex products. • Use customer conversations, product usage signals, and market insights to identify activation, retention, cross-sell, and upsell opportunities. • Proactively resolve customer blockers, flag at-risk accounts, and partner with internal teams to improve customer experience and commercial outcomes. • Share feedback from prospects and customers to improve outreach strategy, product adoption, and team processes.
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