uncountable - Enterprise Account Manager, EU
Requirements
• 3–6+ years of experience in account management, customer success, or a related field. • Deep experience leading strategic enterprise accounts and building executive-level partnerships. • Proven track record designing account strategy, negotiation approach, and long-term expansion plans. • Comfort working with a technical product, technical buyers/users, and complex implementations. • Outstanding executive presence and communication skills. • Excellent analytical and problem-solving abilities. • A proactive, entrepreneurial mindset with strong ownership instincts. • Ability to travel 20–30%. • Experience working with complex, multi-divisional, multi-geographic customers. • Passion for science, chemistry, or artificial intelligence. • An aptitude for statistics, mathematics. • Experience scaling an account management or customer success team at a growth-stage company. • By applying for this role, your personal data will be processed in accordance with our Privacy Policy https://www.uncountable.com/privacy.
Responsibilities
• Act as executive sponsor for Uncountable's most strategic accounts, owning the relationship at the highest level. • Own GRR, NRR, and account health across your book of business. • Own high-level escalations, ensuring rapid, effective resolution and long-term account health. • Define long-term account approach for renewals, expansion, and complex commercial discussions. • Aggregate insights across the customer portfolio to influence product direction and roadmap priorities. • Ensure tight alignment across Account Management, Scientific Implementation, Support, and ML teams on customer outcomes. • Model exceptional ownership and reinforce the cultural norms that define Uncountable's approach to customers. • Drive the pace, priorities, and strategic direction of the AM function as it scales.
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