elyos - Enterprise Account Manager

London+ Equity2w ago

In Office Senior EMEA Artificial Intelligence Account Manager Enterprise Account Executive Customer Success Account Management B2B CRM Management

Requirements

• 5+ years in customer-facing B2B software roles, including at least two owning enterprise accounts. • Experience in technical account management, strategic customer success, implementation or deployment, with commercial responsibility. • Confidence managing directors and C-level stakeholders, including through setbacks. • Ownership of renewal, expansion or net revenue retention targets. • Experience delivering complex, multi-phase programmes across teams or regions. • Technical confidence configuring products, working with integrations and reading API responses, logs and code. Production coding isn’t required. • Clear communication with both executives and engineers, and the initiative to move work forward in a fast-growing startup. • Experience deploying AI agents, voice AI or LLM-based products. • Experience working within customer operations during a rollout. • Familiarity with CRM, telephony or field-service integrations. • Early-stage startup experience or coding skills. • Based at our London HQ near Old Street, five days onsite with travel to customers • Work closely with Customer Success, Engineering and the founders. • Hands-on ownership of customer delivery and commercial outcomes.

Responsibilities

• Own enterprise accounts: lead executive relationships, deployment plans and business reviews, keeping customers confident and commitments on track. • Deliver multi-agent rollouts: plan deployments across teams and regions, define success criteria and take each agent from pilot to production. • Get hands-on with the product: configure agents, test conversation flows, work with integrations and troubleshoot issues. • Prove customer value: track performance against outcomes such as bookings, costs and revenue, and use the results to guide the next phase. • Drive renewals and expansion: own retention and growth across your accounts, identify new opportunities and build the commercial case. • Manage account risks and incidents: spot problems early, coordinate responses and keep stakeholders informed. • Shape the product: turn customer needs into clear requirements and work with Engineering to remove barriers to scale. • Build repeatable playbooks: make each enterprise deployment faster and more effective than the last.

Benefits

• 💸 Competitive salary & equity - we are building together, we win together • 💪 Wellhub Gold subscription - access 1000's of gyms and health related activities (inc. GymBox, 1Rebel, F45 etc) • 📚 AI-focused learning & development - stay ahead of the curve. • ✈️ Team socials & annual offsites - cool destinations included (last year we went to Greece!). • 🏥 Private healthcare - because your well-being matters.