SonicWall - Renewals Inside Sales Rep- German Speaker
Requirements
• 1–2 years of relevant experience in sales, renewals, inside sales or customer account management • Fluent German (mandatory) and good English skills required • Strong written and verbal communication skills • Ability to analyze Installed Base data and translate findings into actionable business recommendations • Critical thinking and consultative mindset • Ability to combine complex data and analyses into clear business plans that support decision-making • Strong organizational skills with the ability to manage multiple priorities and meet tight deadlines • Self-starter with strong follow-through and ownership mentality • Excellent analytical and problem-solving skills • Strong cross-functional collaboration skills • Ability to quickly learn and utilize internal systems and tools • Experience in the technology or cybersecurity industry • Experience working with CRM systems (e.g. Salesforce or similar platforms) • Experience working with subscription-based business models
Responsibilities
• Proactive outbound phone and email communication with existing Customers and Channel Partners within the Installed Base (DACH region) • Drive subscription renewals, upsell and cross-sell opportunities based on Installed Base data and reporting • Support and execute Installed Base growth initiatives and lifecycle management programs • Identify whitespace opportunities within existing customer environments • Act as liaison between Customers, Partners and the SonicWall sales organization to ensure smooth information flow • Support regional sales teams with Installed Base insights and renewal intelligence • Drive lifecycle management process improvements among Partners and Customers • Serve as initial point of contact for Installed Base-related data inquiries • Maintain accurate documentation of Installed Base activities, projects and initiatives in CRM systems • Leverage cross-functional resources (Sales, Renewals, Channel, Operations) to achieve revenue targets
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