toogeza - Sales Operations Manager

• Three or more years in sales ops, rev ops, or a technical operations role supporting an inside sales or call center team • You know phone systems, dialers, and CRMs well enough to configure them yourself, not just file a ticket • You've fixed a spam-flagging or text-blocking problem before and can explain exactly how • You live in spreadsheets and can build a report someone can actually trust • You understand A2P 10DLC, deliverability, and calling/texting compliance — or can get up to speed fast • You're the person who notices a number is wrong before anyone acts on it • Experience in telehealth, supplements, weight loss, or another subscription health business • Experience with dialer tools (Kixie, Calltools, or similar), omnichannel marketing tools (Customer.io http://Customer.io, SalesMSG, or similar), CRM (Sales Force, HubSpot, GoHighLevel, or similar), and other sales-related software (Twilio, First Orion, Plivo, etc.) • You've set up A2P 10DLC or branded calling from scratch • Light scripting / SQL, or comfort with APIs and integrations • Days 1–30: Learn our stack end to end (Kixie, Customer.io http://Customer.io, CRM, tracking), audit our number health and deliverability, and hand us a written list of the biggest systems and deliverability leaks. • Days 31–60: Fix the top deliverability issue, clean up lead routing, and get our tracking and attribution trustworthy end to end. • Days 61–90: Stand up a reporting layer the Director and leadership can trust, and deliver a clear roadmap for tooling and deliverability for the next quarter. • Send your resume plus a short note answering two questions: • Our texts start getting blocked on a Monday morning. Walk us through your first four hours. • Describe a system or deliverability problem you fixed that saved or made real money. What was broken, what did you do, and how did you measure it?