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encord - Account Manager

London$50k - $250k+ Equity2d ago

In Office Mid EMEA Developer Tools Software Account Manager Customer Success Account Management Salesforce HubSpot B2B ACV Revenue Forecasting

Requirements

• Excited by the founding opportunity — you want to help shape the NYC office, not inherit a finished motion • Ability to engage confidently with technical stakeholders (ML engineers, data leads, CTOs) • Strong relationship builder with a genuine interest in solving customer problems • Comfortable in a fast-moving, high-growth start-up environment • Experience with HubSpot, Salesforce, or similar CRM tools • Curious, driven, and excited by the potential of AI and data infrastructure • 2–5 years of experience in engagement management, account management, customer success, or a post-sales commercial role within B2B SaaS or technology • Proven track record of owning and growing a book of business, with demonstrable success hitting or exceeding net revenue retention or expansion targets • Experience managing mid-to-large ACV accounts ($50K–$250K+) across multi-stakeholder organisations • Confidence engaging with technical buyers — including ML engineers, data scientists, and engineering leads — and translating their needs into commercial outcomes • Familiarity with structured account planning, QBR delivery, and pipeline forecasting using CRM tools such as HubSpot or Salesforce • Experience working in a high-growth start-up or scale-up environment preferred • Exposure to developer tools, data infrastructure, or ML/AI platforms is a strong advantage

Responsibilities

• Own and grow a portfolio of North American customer accounts with a focus on expansion and long-term value • Build trusted relationships with ML, data, engineering, operations, and executive stakeholders • Understand customers' technical roadmaps to proactively identify expansion opportunities • Drive upsells, cross-sells, and multi-team rollouts across existing accounts • Partner with Customer Success, Product, and Engineering to deliver customer outcomes • Communicate customer insights and feature requests internally — your proximity to customers makes you a critical voice in the product roadmap • Lead account planning, run QBRs, and develop growth strategies for your accounts • Maintain accurate pipeline and revenue forecasting in HubSpot • Help build the post-sales and expansion playbook for North America in a fast-growing GTM organisation

Benefits

• Competitive salary, commission, and meaningful equity in a high-growth startup • Clear, accelerated growth opportunities as the company scales rapidly • Strong in-person culture: 4 days/week • Daily team lunches & dinners • Flexible PTO to fully recharge • 18 paid vacation days in the U.S. plus federal holidays • Annual learning & development budget • Comprehensive health, dental, and vision coverage • Frequent travel opportunities across the U.S., London, and Europe • Bi-annual company offsites & monthly socials • OPERATING PRINCIPLES • You see something broken, you fix it or find the person who can. We celebrate the people who solve 90% of a problem before anyone asks. • Build with care & urgency • We bear-hug the customer. Former founders and people from fast-moving, high-stakes environments thrive here. • Self-aware & hungry • We stay warm, self-aware, and genuinely hungry. We elevate our peers, and ego doesn't last long. • Invent in real time • We move toward the ambiguity. We’re pragmatic, resourceful, energized by the fact that there's no playbook. • If you're looking to do the most meaningful work of your career alongside people who push you to be better, we'd love to meet you.