Gusto, Inc. - Sales Associate
Requirements
• Sales Experience: 1 year minimum previous experience working in a high volume sales or customer service environment where you were cross selling, up-selling, or maintaining a quota / KPIs. • Customer-First Mindset: A commitment to customer empathy and ethical business practices • Customer-First Mindset: • Drive to Excel: Passion to achieve goals and improve your craft • Drive to Excel: • Strong Communicator: Excellent communication skills both via phone and email/chat • Strong Communicator: • Adaptable & Driven: Motivated by challenge and adaptable to change • Adaptable & Driven: • AI: Proven, day-to-day experience integrating AI into how you work — across writing, research, prep, and summarization as a core part of your workflow, with a track record of giving clear, useful feedback that helps improve your tools and processes
Responsibilities
• Manage Inbound Volume: Handle high volume & high velocity inbound calls, chats and emails to customers at different points in the customer journey: discovery, qualification, sales, decision and onboarding • Manage Inbound Volume: • Keep Clean Records: Maintain accurate notes in Salesforce for all leads worked • Keep Clean Records: • Be a Trusted Advisor: Help customers select Gusto as a payroll platform • Be a Trusted Advisor: • Support Onboarding: Guide customers through account setup and initial onboarding • Support Onboarding: • Exhibit Customer Empathy: Demonstrate product knowledge and care for every customer interaction • Exhibit Customer Empathy: • Master Advisory Selling: Exercise and refine solutions selling skills for small businesses • Master Advisory Selling: • Grow at Gusto: Participate in community and career development opportunities • Grow at Gusto: • Use AI-powered workflows as a core part of how you sell: running assigned tools daily, surfacing friction and inefficiencies as you find them, and collaborating with your team to influence what gets built or improved next • Use AI-powered workflows as a core part of how you sell:
Benefits
• Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale. • Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. • When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees. • Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.
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