Culture Amp - Senior Account Manager, Commercial (Bilingual)

London+ Equity1w ago

In Office Senior EMEA Software Account Manager CHRO Gong Arabic Salesforce Outreach Account Management B2B ARR Product Marketing NRR GRR Mid-Market Objection Handling Segment Customer Success Close Culture Amp

Requirements

• 4–6+ years of quota-carrying experience in B2B SaaS account management or a commercial expansion role, with a consistent track record of meeting or exceeding renewal and growth targets. • Bilingual proficiency: Fluency in English and at least one of the following languages: German, Dutch, French, a Nordic language, or Arabic. • Proven ability to manage a commercial or mid-market book of business, balancing volume with consultative, multi-stakeholder deal management — including five-figure deal sizes and 2–6 month sales cycles. • Strong command of the SaaS customer lifecycle and core commercial metrics (ARR, NRR, GRR); confidence building value cases and navigating commercial negotiations. • Exceptional discovery and executive-ready communication skills; ability to run outcome-oriented QBRs and tailor narratives to CHRO, People leaders, and cross-functional stakeholders. • Data fluency and CRM discipline — you leverage product usage and health signals to prioritise your week and maintain accurate pipeline and forecast hygiene. • Familiarity with sales methodologies such as MEDDPICC and a solid understanding of deal stage progression, objection handling, and negotiation tactics. • Proficiency in sales tools such as Salesforce, Gong, LinkedIn Sales Navigator, and Outreach. • A collaborative, team-first mindset — comfortable working cross-functionally with Renewals, CS, People Science, Product, and Marketing to deliver a unified customer experience. • HR tech experience or familiarity with engagement, performance, and development practices commonly owned by People teams. • Experience working with EMEA customers and an understanding of regional business culture and buying dynamics. • You are: • You are: • Resilient. You maintain high activity and creativity in the face of adversity — a stalled deal or a cold book of business is a problem to solve, not a reason to move on. • Resilient. • Intellectually curious. You go beyond surface-level discovery, using layered questioning to uncover root causes and connect customer challenges to measurable business impact. • Intellectually curious. • Assertive and commercially in control. You lead deals with confidence, challenge assumptions constructively, create urgency tied to outcomes, and drive clear next steps — without over-relying on pressure tactics. • Assertive and commercially in control. • A skilled multi-threader. You read stakeholder dynamics and power structures, adapt your approach across roles and levels, and build alignment across buying groups. • A skilled multi-threader.

Responsibilities

• Own your book of business: Manage a defined portfolio of commercial-segment customers (typically up to 1,000 employees), delivering predictable renewals and identifying expansion opportunities that align customer outcomes with ARR growth. • Own your book of business: • Run a value-led account cadence: Lead quarterly business reviews, executive alignment sessions, and success planning conversations — multi-threading across stakeholders to deepen sponsorship and drive adoption. • Run a value-led account cadence: • Build and progress expansion pipeline: Identify and prioritise upsell and cross-sell opportunities through proactive outbounding, account segmentation, and deep customer research; manage that pipeline through to close. • Build and progress expansion pipeline: • Use data to drive decisions: Monitor product adoption, health indicators, time-to-value milestones, and renewal risk signals; translate insights into clear get-well and growth plans. • Use data to drive decisions: • Partner cross-functionally: Work closely with Renewals, Customer Success, People Science, and Product to deliver a connected customer journey, share voice-of-customer insights, and influence roadmap and programs. • Partner cross-functionally: • Maintain operating rigour: Keep CRM hygiene and forecast accuracy high; contribute to weekly inspection cadences and commit calls for your book of business. • Maintain operating rigour: • Educate and advise: Stay current on HR and Talent trends; weave insights into recommendations that elevate customer value realization and position Culture Amp as a long-term strategic partner. • Educate and advise:

Benefits

• At Culture Amp, our people are at the heart of our success. We offer competitive pay and a total rewards package designed to support you at work and in life. This includes: • Equity through our Employee Share Option Program, so you can share in our long-term success • Learning programs and coaching to help you thrive and grow • Quarterly refresh days, an extended end-of-year break and a monthly allowance to support your wellbeing and lifestyle • Inclusive parental leave from day one • A MacBook and budget to set up your home workspace, enabling flexibility • Five annual social impact days to to give back to causes that matter to you • Medical insurance coverage for you and your family (Available for US & UK only) • Our rewards are designed to support different needs and life stages, recognising that what matters most can vary from person to person. • Research shows that candidates from underrepresented backgrounds may hesitate to apply if they don’t meet every requirement, but your unique experience matters. If you’re interested in joining us, we strongly encourage you to apply and help us build a more diverse and impactful team. • Accommodations & Data Privacy • If you require reasonable accommodations or adjustments due to a disability to complete the online application or to participate in the interview process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. • Culture Amp will retain your CV & personal information for a period of two years (four years for the US) from the date of your application process completion. Culture Amp may contact you in relation to future job opportunities during this time period. For further information please see our privacy policy here or contact [email protected].