pearl - Enterprise Account Manager
Requirements
• 5+ years of enterprise account management or sales experience • Proven ability to expand existing accounts and drive revenue growth • Experience managing customer relationships across multiple locations • Experience driving POC conversions or complex sales cycles to closure • Strong analytical and business acumen; comfort with SaaS metrics and ROI modeling • Excellent communication and stakeholder management skills • Exceptional organizational skills; detail-oriented with strong follow-through • Self-directed; able to manage multiple accounts and prioritize effectively • Healthcare or SaaS experience preferred • Willingness to travel up to 50% (customer visits, strategy sessions, QBRs/EBRs) • Background in multi-location or DSO operations • Experience with healthcare technology or dental software • Experience with Salesforce or similar CRM systems
Responsibilities
• Commercial Ownership & Revenue Growth • Own the commercial and strategic relationship for assigned Enterprise accounts (75–499 locations), serving as primary point of contact for customer leadership • Own revenue targets — expansion ARR and retention — and drive conversion of POC engagements into paid, Live implementations • Drive and quantify expansion opportunities (new locations, use cases, practitioner adoption), building business cases aligned to customer ROI • Manage renewals and secure expansion commitments before contract expiration; close deals within your authority, escalating larger or complex deals to leadership • Maintain accurate forecast and pipeline; proactively identify at-risk relationships and develop retention strategies • Business Reviews & Customer Engagement • Own and lead QBRs/EBRs appropriate to account complexity and customer demand • Prepare and present metrics-driven reviews demonstrating ROI, adoption, and readiness for expansion • Use business reviews to uncover expansion opportunities and address concerns before escalation • Execution & Cross-Functional Collaboration • Own the customer file — accurate CRM records of commitments, deliverables, and account plans • Manage implementation timelines and success plans; track progress against milestones and escalate risks immediately • Maintain a rolling 12-month account plan with growth targets, success metrics, risk factors, and an execution calendar • Partner with Onboarding & Implementation to accelerate go-live, Product/Engineering to advocate for priority fixes, and Data & Analytics for ROI reporting that validates expansion
Benefits
• Professional development and training opportunities • Flexible, uncapped PTO • Stock options • Remote work environment
Apply in one click
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT