vertice - Regional Manager, Account Management - SEMEA
Requirements
• Experience in a customer-facing, revenue-responsible role (Account Manager, Customer Success Manager, or similar) • Proven success owning and closing renewals, with a strong track record of meeting or exceeding retention targets • Confidence negotiating and influencing C-suite stakeholders across multiple functions and geographies • Strong commercial acumen, with the ability to balance customer advocacy and business outcomes • Excellent communication skills in Spanish and English: you can explain a complex ROI calculation to a CFO in both languages (native proficiency is preferred) • High energy, enthusiasm, and resilience: you bring positivity and drive to fast-paced, growth environments • Resourceful, scrappy, and creative—if a playbook doesn’t exist yet, you’re excited to help build it • Final things to note • Vertice is an equal opportunities employer, although you must be legally able to work in the specified region of the job. Any personal data you provide will be processed in accordance with Vertice's privacy policy and applicable data protection law. • We use AI-assisted tools to help us review and assess applications more efficiently. These tools support our Talent team but do not make hiring decisions autonomously. You have the right to contest any AI-assisted decision, and exercise your data subject rights by contacting us; please follow the instructions in our privacy policy. • We like to deal directly with our candidates so no agencies please! • If you aren’t sure this job applies to you, feel free to send your CV to [email protected], and we’ll be happy to take a look and see if you could be a good fit anywhere else in our business!
Responsibilities
• Own the renewal cycle end-to-end, driving timely, successful renewals aligned with customer objectives and Vertice’s commercial goals • Act as a trusted commercial advisor to senior stakeholders, building strong, value-led relationships that drive retention and growth • Manage a diverse portfolio of accounts across the UK and Spain, requiring high levels of organisational agility, commercial judgment, and linguistic flexibility • Develop a deep understanding of each customer’s business, objectives, and challenges to proactively position Vertice’s value in renewal and expansion conversations • Lead strategic account reviews and ROI-driven discussions, clearly articulating the financial and operational impact Vertice delivers • Identify and execute upsell and expansion opportunities, collaborating closely with Procurement, Product and Solutions teams to craft compelling proposals • Forecast and report on renewal pipelines, risks, and retention metrics, ensuring visibility, accuracy, and accountability • Champion the voice of the customer, while maintaining a strong focus on commercial outcomes and account growth • Bring energy, urgency, and ownership to your book of business: this is a role for someone who thrives on momentum and impact • TEAM & PEOPLE MANAGEMENT • Line-manage a team of Account Managers covering Southern European markets, including performance reviews, coaching, and career development • Run regular 1:1s, and own the pipeline/forecast reviews • Drive adoption of product and cross-sell opportunities across the team portfolio • Foster a high-performance team culture across a multi-lingual, multi-market team • Work closely with the Procurement Director for Southern Europe to ensure seamless customer delivery • Collaborate cross-functionally with Sales, Product, and Marketing to represent the region's needs • Provide regular reporting on regional and account-level performance to senior stakeholders
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