smarsh - Sr. Director, Global Sales & CS Operations

• 8+ years in Sales Operations or Revenue Operations roles, including experience leading teams and managing managers. • Track record owning the full Sales & CS Ops stack — quotas, territories, forecasting, comp/incentive design, renewals/expansion workflows — across SMB through Strategic, direct and channel. • Strong analytical foundation — comfortable building the model and the narrative, not just reviewing someone else's. • Experience influencing senior stakeholders and driving alignment in a matrixed organization. • Genuine curiosity about AI/automation and a history of turning that curiosity into shipped improvements. • Working fluency with Salesforce and modern GTM tech — enough to be a sharp business partner to Enterprise Applications, not to administer the systems. • Experience managing global teams (preferred) • Background in management consulting or investment banking, or MBA (preferred) • Experience with both SaaS and consumption-based pricing models (preferred) • Experience piloting and rolling out AI driven productivity gains and/or agentic GTM processes (preferred)